Terms and conditions

Draft: provisional text, to be reviewed by a lawyer before launch.

1. What Trekkio does

Trekkio is an online platform where professional guides publish their outings and customers book them. Trekkio does not organise, sell or lead the outings: it puts customers and guides in touch and provides booking tools.

2. The contract is between customer and guide

By booking, the customer makes an agreement directly with the guide, who organises and leads the outing independently, on the terms shown on the page. Trekkio is not a party to this agreement.

3. Guide verification

Before publication we check that the guide has uploaded a valid professional qualification, liability insurance and ID. The check concerns the documents: it is not a guarantee of the quality or safety of each outing, which remain the guide's responsibility.

4. Payments and refunds

• Trekkio does not collect, hold or handle payments: price, deposit and refunds are settled only between customer and guide.
• The cancellation policy is the guide's, shown on the page and copied into the booking.
• Trekkio is not liable for amounts paid to the guide, missing refunds or money disputes between customer and guide.

5. Safety and risks

Hiking, via ferrata, climbing, canyoning and other outdoor activities carry inherent risks (terrain, altitude, exposure, water, weather, wildlife). The customer assesses their own fitness and health, tells the guide about any relevant condition, brings the required equipment, always follows the guide's instructions, accepts that the guide may change or stop the outing or exclude anyone unfit to take part safely, knows that the weather shown is only a forecast, and is responsible for minors taking part with them.

6. Trekkio's liability

To the extent permitted by law, Trekkio is not liable for how outings are carried out, for injury or damage during activities, for the guide's failures, delays or cancellations, or for information published by guides. Liability for wilful misconduct or gross negligence and the mandatory rights of consumers are not affected.

7. Reviews, accounts, changes and law

Reviews are the opinion of participants; we may hide offensive or false content. Users are responsible for their accounts. We may update these terms: each version is numbered and the booking keeps the accepted one. Italian law applies; consumers may use the courts of their place of residence.